Returns & Refunds

At Useful Stationery, we want you to love every item you purchase. We carefully source and curate products that are both beautiful and functional, and we understand that sometimes a product may not meet your expectations. We have outlined our return policy below to make the process as straightforward as possible.

Return Eligibility

We accept returns on all unused items. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

If you have received a defective or damaged item, we sincerely apologize for the oversight. We take great care in selecting our inventory, but on rare occasions, a product may slip through. We are committed to resolving this issue for you promptly. For defective items, replacements are generally provided at no cost to you.

How to Initiate a Return

To begin the return process, we ask that you first request a return. You can do this by logging into your account, navigating to your order page, and selecting the items you wish to return. Once your request has been submitted, you will receive instructions on how to proceed.

Please note that we cannot accept returns that are sent back to us without a prior return request.

Non-Returnable Items

While we accept returns on most of our products, certain items are non-returnable unless they are defective or damaged upon arrival. These typically include:

• Gift cards
• Products marked as final sale or clearance

Condition of Returns

We understand that you want to inspect your items. However, returns must be in their original, unused condition. This means that the product must not show any signs of wear, and all tags and packaging must be intact. If an item is returned in a condition that indicates it has been used, or if it is damaged or missing parts due to reasons not caused by our error, we may only be able to grant a partial refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

Please keep in mind that it may take some time for your bank or credit card company to process the refund and post it to your account.

Exchanges

If you need a different item or a different size, we encourage you to return the item you have and place a new order for the desired product. This is the fastest way to ensure you get the correct item. Alternatively, if you have received a defective item, we will process a replacement for you directly.

We strive to make our return policy clear and fair. Our goal is to ensure that you are completely satisfied with your purchase from Useful Stationery. If you have any questions regarding our return policy, please do not hesitate to contact our support team.